I cannot express enough how bad experience I have with metro factory services are. I don't understand how they can be the preferred service company for appliances manufacturers. Next time, I won't buy any appliances if MFS is the preffered service company!
To summarize, for the past 5 appointments
1) the technician didn't show up for 3 out of 5 times
2) the technician who did show up made the diagnosis (and ordered parts) before he checked the appliance (he didn't check it at all)
3) He asked cash for service fee and said there would be not reciept
4) After the parts came, the technician just put the parts on, didn't check (even if he was asked to) and make sure the applicance is working properly
So here I am, just being notified that the technician cannot make the appointment. I wish I could have chosen another service company