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Metro Factory Service

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14 complaints

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Metro Factory Service is an American company. The company specializes in service of household appliances. Metro Factory Service is recognized as one of the most popular home appliance service companies in the USA. The company offers factory service on multiple major home appliances such as washers, dryers, refrigerators, ranges, microwaves, and so much more. Metro Factory Service provides guarantee for ninety days. Besides, the company offers the same day service. Metro Factory Service operates a website that offers such as feature as online checking of the status of your service.

Metro Factory Service pays its employees by the hour to prevent overcharging. Please try to contact Metro Factory Service Customer Service directly prior to posting any complaints on this site.

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Metro Factory Service Complaints & Reviews

Metro Factory Service Reviews

DeeGlops
Metro Factory Service -- problems problems

Metro Factory came out to fix a stackable dryer on washer/dryer unit in Master Bedroom on second floor. They did a rush job and dislodged the clip/housing on the washing machine w...

#239526
May 25, 2011
338

Grapoport
Metro Factory Service - Waist of time and money. Incompetent and lazy employees.

Tech did not know anything about the unit he was called to fix. Did not even pull the stove out of it space to check out the problem. Declared the unit to be fine when the heat esc...

#232326
Apr 14, 2011
274

Anonymous
Metro Factory Service - Unhelpful and Inconsiderate

I have been trying to get my dishwasher repairs done with Metro Factory Service for weeks now, and my impression thus far is that they are the least helpful, most inconsiderate com...

#203622
Oct 21, 2010
170

Anonymous
Metro Factory Service - 5 appointments and many weeks later, my oven is still not working

I cannot express enough how bad experience I have with metro factory services are. I don't understand how they can be the preferred service company for appliances manufacturers. Ne...

#199381
Sep 21, 2010
415

Anonymous
Metro Factory Service doesn't show up again

They said they would be here between 12-5 to repair my ice maker. I take a half day off work. They don't show, they don't call, they don't answer the phone. Can a company be any...

#192874
Aug 07, 2010
214

Sneakers...
Metro Factory Service

Service for refrig, called to reconfirm, run around. 'window' noon-5p, repairman calls at 5:30p and said he's on his way. i said 'great, can't wait to see you, i've waited all day ...

#185382
Jun 10, 2010
453

Anonymous
Metro Factory Service - Metro Factory is a joke:

This is not an american company. The owners name is Julio Ojeda from Peru. He is very nasty and unprofessional. His soon to be exwife is a hot mess to. Dont do business w...

#184632
Jun 04, 2010
225

Anonymous
Metro Factory Service - Failed to show for appointment TWICE in a week

Metro Factory Service is the only authorized Frigidaire repair company near Washington, DC. Perhaps their location in New Jersey is why they have proven to have such inept service....

#172772
Feb 26, 2010
252

Washergirl
Metro Factory Service

This company just stinks. It's been 5 weeks without a washer & who knew the washer was my best friend until she died. It began just b4 Thanksgiving, a week later Metro came o...

#164894
Dec 18, 2009
309

Anonymous
Metro Factory Service - Fail to bring parts that are needed

I called to repair a dryer that would not get hot told them make,model and serial number it took 4 days for them to come and then told me it would be another 10 days to get the pa...

#159949
Oct 22, 2009
193

Littlewa...
Metro Factory Service - Horrible customer service - ignored 6 messages

After a tech showed up without the most basic part to repair our drier (we told them what the problem was prior to them showing up). They waited until close of business to call aft...

#128815
Jul 24, 2008
337

Tylerdboy
Metro Factory Service - Very Poor Customer Service

This company sent a tech to repair my $1500.00 range that is just over a year old to repalce an ignitor. Well he replaced the ignitor and left me with one workable burner. He made ...

#125763
Jun 30, 2008
404

Anonymous
Metro Factory Service - Metro Factory svc Not for Customer service

I have also had the displeasure of trying to deal with this "so called service provider". The people answering the phones(if you ever actually get through) lie and lie an...

#124569
Jun 18, 2008
249

Anonymous
Metro Factory Service - Metro factory NON service company

I too have fallen victim to the Metro factory service scam.After calling the manufacturer to have my Frigidaire front loader repaired,I was given an appointment for 2 weeks later.T...

#123025
Jun 04, 2008
503
Reviews 1-14 of 14

Related Information

Appliances and Electronics
Appliance is a device or piece of equipment designed to perform a specific task and typically this task is a domestic one. Appliances can be different tools or apparatuses such as electrical and gas appliances, domestic appliances, household devices, machines, instruments, and gadgets. All appliances are divided into small appliances and major appliances. Major appliances are those domestic appliances that usually perform some routine work and are large. These major appliances can be used for cooking, washing the dishes, washing and drying clothes, and so much more. Small appliances can be used for cooking as well. Generally, all the appliances use electricity. Most of companies that sell household appliances have a lot of convenient credit programs. They also make it very easy to apply for credit online. There is a wide range of different household appliances used in kitchen: refrigerators, freezers, coffee grinders, deep fryers, egg beater, fondue pot, cooking products; and many other devices used in a household: dishwashers, washers, dryers, compactors, disposers, venting systems, water systems, room air conditioners, dehumidifiers, small appliances and electronics, and so much more. Earlier people could easy get along without any appliances, but at the present time it seems to be rather difficult. Not so many individuals can imagine their lives without a cup of coffee in the morning made in a coffee machine or washing their clothes with their own hands. That is how we presently depend on technology.

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